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Located in NW Phoenix near Bell Road & 43rd Ave.

Home » Contact Lenses and Eyeglasses in Phoenix, AZ » Eyeglasses » OUR FRAME AND LENS SATISFACTION PROMISE

OUR FRAME AND LENS SATISFACTION PROMISE

“Within 100 days from the date of purchase you can love them; exchange them, for a frame or lens up to an equal value; or even return them for a refund.”

This policy is limited to 1 frame/lens restyle per purchase during the covered period.

WARRANTY ON FRAME AND LENSES

  • All current frames have a FREE 1-year manufacturer’s warranty, from date of purchase, against manufacturer’s defects and normal wear and tear. We will repair or replace any defective frame or worn out part FREE of charge.
  • Premium lens coatings have a separate manufacturer’s warranty against defects and visually significant scratches and will be replaced FREE of charge for 1 year from the date of purchase.

EXTENDED WARRANTY

  • Damage due to neglect, accidents, misuse, “the kids broke them”, or “I sat on them”, and including any other non-manufacturers’ defect will be replaced at a 50% discount off the current price for 1 year from the date of purchase.
  • Lens replacements will be made in the original prescription and materials.
    Frames can be replaced when the original frame is returned and is beyond repair.
    Lost or stolen glasses are not covered by the manufacturers’ or extended warranties.
    Standard uncoated lenses do not have a manufacturer’s warranty.

OTHER FRAME/LENS SERVICES

  • The Visioffice® System is an all-encompassing measuring system that allows our Eye Care team the ability to obtain every possible parameter required for modern lenses – up to 100 times more accurate than traditional eye wear measurements. We can create a truly personalized lens for you.
  • Discounts on additional glasses and/or sunglasses.
  • Highly trained optical staff.
  • Verification of prescription accuracy and quality of workmanship.
  • Unlimited adjustments.
  • Troubleshooting any problem that may occur with our eye wear.
  • Minor repairs and adjustments beyond the 1 year Manufacturers’ and Extended Warranties. Charges may apply for more significant repairs and replacement parts.
  • Quality case to protect your glasses when they aren’t on.
  • Optical quality cleaning cloth.
  • Optical quality lens cleaning solution.